Terms and Conditions


These terms and conditions (the "Terms and Conditions") govern the use of www.chozen.com.au

(the "Site"). This Site is owned and operated by Bolt Express Enterprises PTY LTD. This Site is an

ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and

agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Bolt Express Enterprises

PTY LTD and the Site's creators. This includes, but is not limited to images, text, logos, documents,

downloadable files and anything that contributes to the composition of our Site.


When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account,

including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and

truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if

you violate these Terms and Conditions.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

- Clothing;

- Shoes;

- Sunglasses;

- Wallets;

- Sunscreen;

- Bags; and

- Surf Accessories.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you

access it. This includes all products listed as being out of stock. All information, descriptions, or

images that we provide about our goods are as accurate as possible. However, we are not legally

bound by such information, descriptions, or images as we cannot guarantee the accuracy of all

goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we

cancel your order and have already processed your payment, we will give you a refund equal to the

amount you paid. You agree that it is your responsibility to monitor your payment instrument to

verify receipt of any refund.


We accept the following payment methods on our Site:

- Credit Card;

- PayPal;

- Debit; and


When you provide us with your payment information, you authorise our use of and access to the

payment instrument you have chosen to use. By providing us with your payment information, you

authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the

right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following


- Standard Delivery by Australia Post, Delivery takes 3-7 business days;

- In Store Pickup, ready in 2 hours.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected.

Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not

include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of

the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person

as a result of you providing us with inaccurate or incomplete information.

Refunds and Exchanges 

Exchange for Goods

Exchange requests must be made within 14 days after receipt of your goods.

We accept exchange requests for goods sold on our Site for any of the following reasons:

- Good is broken;

- Good does not match description; or

- Good is the wrong size.

Refunds do not apply to the following goods:

- Sales Items; and

- Change of mind.

Returns and Exchanges

Returns and exchanges can be made in person at the following location(s): Chozen surf.

Returns and exchanges can be made by mail. To return a good by mail, follow the following procedure:

Pack your goods with all labels still attached,  Go to your nearest

post office and pay the necessary postage. Send to Chozen Surf, Returns, 14 Wharf Street, Murwillumbah, 2484

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or

any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these

Terms and Conditions will not limit your legal rights and remedies under that legislation. These

Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is

a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the

legislation will apply.

Limitation of Liability

Bolt Express Enterprises PTY LTD and our directors, officers, agents, employees, subsidiaries, and

affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses

including legal fees from your use of the Site.


Except where prohibited by law, by using this Site you indemnify and hold harmless Bolt Express

Enterprises PTY LTD and our directors, officers, agents, employees, subsidiaries, and affiliates

from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of

your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of New South Wales.


If at any time any of the provisions set forth in these Terms and Conditions are found to be

inconsistent or invalid under applicable laws, those provisions will be deemed void and will be

removed from these Terms and Conditions. All other provisions will not be affected by the removal

and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain compliance

with the law and to reflect any changes to the way we operate our Site and the way we expect users

to behave on our Site. We will notify users by email of changes to these Terms and Conditions or

post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(02) 6672 7611


14 Wharf Street, Murwillumbah, NSW, 2484

You can also contact us through the feedback form available on our Site.

Effective Date: 1st day of January, 2022